Cat Evolution
Connect App

Knowledge Base

Connect App

Litter-Robot Connect: How do I name my Litter-Robot?

Be sure that your phone’s WiFi is not yet connected to the Litter-Robot. This is primarily for users who have already experienced a failed onboard attempt. Be sure to disconnect WiFi, or at le...

Read More

Litter-Robot Connect: How do I select Litter-Robot WiFi?

Selecting Litter-Robot WiFi Minimize the Litter-Robot app Look for the settings icon and tap it Tap WiFi Look for Litter-Robot SSID (may need to scroll down) Tap Litter-Robot Inp...

Read More

Litter-Robot Connect: I got a new phone or device. What do I do?

Please follow the steps below: Download the Litter-Robot app and log on. Once you log on, the settings and history will be saved. If you do not remember your password, click on “forgot passw...

Read More

Litter-Robot Connect: I lost my QR code sticker and I need to re-onboard my unit

Please contact Customer Service and we will request a copy of your QR code.  Email is best support@catevolution.com.au Please provide your serial number. The serial number is located on the exte...

Read More

Litter-Robot Connect: I onboarded the Connect app successfully, but now I am having problems connecting

Problem: Unit went offline Solution: Make sure your home WIFI is on and working. Make sure your home internet is working. Make sure your device has a cellular or wireless connection ...

Read More

Litter-Robot Connect: My Robot went offline and I have not changed my router and other appliances are still connected to my internet

We need to perform a hard reset on the Litter-Robot. While the unit is powered ON, unplug the Litter-Robot by removing the power jack from the back of the base without turning the Robot off. Wait 10-1...

Read More

Litter-Robot Connect: Onboarding the Connect app: I get a red light on my Power button instead of a blue light

It is possible the connectors came loose from the circuit board during shipping. Please open the control panel bezel by removing the 5 screws in the top of the panel. Locate the Hall Effect Sensor cir...

Read More

Litter-Robot Connect: I got a new router / WiFi network. How do I reconnect my Litter-Robot?

Please follow the steps below. Open your app. Go to "Remote" and click "Delete my Litter-Robot." Completely close the Litter-Robot app. Reset your Litter-Robot by unplugging it from th...

Read More

Litter-Robot Connect: Why does my Connect app say successful onboard, but the LR3 appears disconnected?

First: Make sure your home WiFi is on and working. Make sure your home internet is working. Make sure your device has a cellular or wireless connection to the internet. If the above...

Read More

Litter-Robot Connect: Onboarding the Connect App: How to Reboot

  Turn the power off by unplugging the black power supply jack from the rear of the base of the Litter-Robot without pushing the ON/OFF button. Leave the unit off for 5 minutes. Plug  bac...

Read More

Litter-Robot Connect : App Features

Home The home screen is what you will see whenever you log in to the app. This screen is a general status page for each of your units,  primarily showing the level of your waste drawer. From the ho...

Read More

Litter-Robot Connect: I am unable to scan the QR code to onboard my Connect app

First: Make sure camera permissions are turned on for the Litter-Robot Connect app. Make sure your camera is free of smudges and undamaged. If the camera is broken, use another device to onb...

Read More

Litter-Robot Connect: I cannot choose my home network to onboard the Connect app

Make sure your home network broadcasts at 2.4ghz. (Litter-Robot cannot see 5ghz.) Your home SSID name must be broadcasting and not hidden. You may be too far away from your router. Try placing ...

Read More

Litter-Robot Connect: I cannot onboard the Connect app

Tips for onboarding the Connect app for the first time: The WiFi hotspot mode (blue power light) must remain on during this entire process. If it turns off before you have successfully onboarded...

Read More

Litter-Robot Connect: I just installed my Connect Upgrade Kit and now I get 3 flashing lights

Re-open the control panel bezel and check that the Hall Effect Sensor position is correct. Also, check that the wiring is correct. The yellow wire is on the left and the orange wire is on the right. T...

Read More

Litter-Robot Connect: I keep getting notifications that my bonnet has been removed

Please follow the steps below: Disconnect the bonnet. Gently flex the two front bonnet tabs outward at as close to a 90-degree angle as you can. Hold in position for 20-30 seconds. Reatta...

Read More
Showing 1 to 16 of 19 (2 Pages)
Leave us a message
    Help