Yahoo - we seem to be all fixed - so very relieved, managed the replacement fine, scooping abolished once again. The YouTube clip made it really straightforward. 5 stars not at all appropriate. 6 or 7 stars would be a better reflection. I am a failed fosterer - I used to have many litter trays on the go, no we just have the litterbot, with two trays in storage for any quarantine/isolation requirements.

I would like to highly recommend cat evolution and their promise to refund the full amount on the rare occasion that cats will not transition to the litter robot. I unfortunately have an old Maine coon that despite everything just would not transition. After excellent advice and help from Mary I very sadly had to return the litter robot and true to their word they refunded the full amount of my purchase. I highly recommend cat evolution. They offer advice and support and in my case it didn't work, but there was no issue with the return and refund. Thank you cat evolution.

Just to say robot has just arrived and I was here at my daughters house. Also thank you for such an efficient and helpful service you provide its been a real pleasure dealing with you. Now the fun begins!!

DIY is so easy if you just ensure you read instructions. Very confident now to know how our robot works and to keep me from scooping ? Happy furbabies ??

Repair went well and it’s back home doing it’s job. It’s the best thing ever!!!

Thanks Mary, our older Litter Robot is back up and running! After trouble shooting and watching you-tube videos along with Litter Robot online support we identified the part that we needed to replace. The part was swiftly sent out to us (along with a detailed set of instructions on how replace). Now humans and cats are now happily enjoying our Litter Robot again and probably need to order another one... 5 stars for service!

I fitted the sensors and it went back to full operation. Just wanted to thank you. It was a quick and accurate diagnostic. You certainly know your product like the back of your hand. We and our cats couldn’t be happier to have our robot back You guys deserve ten stars !

The replacement cat sensor boards arrived yesterday thank you. My husband and I installed them last night and success! The litter robot is working again and my cat's gave me lots of love this morning. Thank you so much for your help and can't believe how clever you are at finding the fault from just a description of what is happening. You are the best. Definitely a five star rating on the speed of the parts arriving and all your information friendly conversation and knowledge and instructions being sent through.

We received and installed the parts, and the robot is working perfectly! Thanks for your prompt service and excellent instructions ????

Quick and easy! Highly recommended!!!