We have a warehouse in Auckland with Litter-Robot in stock. Shipping is typically the next working day from order, and tracking is provided. As a tip, make sure you have your cats using suitable clay clumping litter in their manual system BEFORE introducing the Robot, as familiar litter will help them recognise the Robot is the new litter box, just a different shape, and will make transition faster and easier for all.

I used to find the cat sensor the more difficult repair (I do the repairs) but when I got hold of a socket that fitted the bottom nut to push it up so the thread pops through, it got easier. I think your solution is elegantly simple!

Test the cat sensor is working. Press down on top of globe and release. Repeat until you get a solid red light activated. Solid red light =sensor is working. Check the Robot is on flat level floor, nothing touching or underneath. You need approx 4.5kg litter inside the globe, empty waste drawer. With solid blue light, press RESET once. Blue light will blink. Cat sensor software is calibrated. Also can adjust mechanically if needed. Retest.

Slow flashing yellow or cycle button usually indicates an issue with the Bonnet.

Remove the bonnet from the Robot.

Give the silver tabs visible left side edge (2) a good wipe with a dry clean cloth to ensure there is no corrosion or residue on the metal. If they have black residue on them at all (wear marks) then this needs to be cleaned off with either fine sandpaper or a nail file or knife, avoiding scoring the surface, as a good clean contact is needed between the metal surfaces where they touch.

You can also bend these tabs inwards (towards the centre of the bonnet) a little, by say 2-3mm, to increase pressure on the connection to the base contacts when you refit the bonnet. Its important to have good contact for the power to flow well.

Please also check and if needed, clean the base silver tabs the bonnet tabs connect to when the bonnet is in place. The silver tabs are connectors to let the current circulate from base to bonnet light and back again, and they need to be cleaned for good connection. Photos of these parts can help with diagnosis

Refit the bonnet, noting the following:

The bonnet has 2 tabs at the back corners.

These need to be inserted in the slots in the base before you lean it forward towards you, and secure the front 2 longer clips.

You can test if the bonnet is securely fitted by trying to lift the Robot by the bonnet (fingers in the holes in the sides of the bonnet).

If the bonnet lifts off, then it is not secured.

When secured, plug in the Robot and turn on again, and review what occurs – light colours and if solid or flashing is helpful.

I have not purrsonally used Costco as Im not able to access it easily. However, some customers have reported the Costco clay clumping litter, with carbon, is good. Try and avoid scented litters as they are detrimental to the carbon filter, and also stronger in the globe.

We do have the rubber liners available, in limited stock, so please request if needed, noting they are relatively easy to fit.

If you dont need the liner yet, I have had a couple of suggestions to see if you can help unstick things.

After a good wash and dry, spray on Canola cooking oil, and wipe off residue.

Or try furniture polish instead of the Canola oil.

The backup battery life depends on use. The article here should assist for information and purchase https://catevolution.com.au/battery-backup-for-peace-of-mind The Litter-Robot does need to be plugged into the mains, with the battery rechargeable as a backup option if you have power failure, but not a substitute for mains connection.

The Litter-Robot is designed to use clay clumping litter, with size and weight of the particles important to the sieving process.

Unfortunately, Rufus & Coco is too large and too light, so unsuitable for use in the Litter-Robot. I have actually tried it personally, and even when chopped up finely, it still will not drop through the sieve, resulting in the litter being dumped into the waste drawer, clean or soiled.

I have also tried Cat's Best, and found the same issue.

Worlds Best Corn Clumping Litter, which is very fine (polenta style) is suitable, but difficult to obtain and it seems to be less favoured by cats.

Applaws is light, but as its very fine (sawdust) it works according to some of my customers. I have not tried it myself.

Note that the Litter-Robot is very good environmentally, as it reduces your waste by scooping efficiently, and re-laying the clean litter, which means you dont need to throw out your litter each week. My usage with 1 cat is approx 1kg per week (clay clumping litter), so your pawprint is reduced significantly compared to throwing out the tray contents each week and replacing. For me, that was about 4kg per week. Now its 1kg, topping up, not throwing out, clean litter.

Im also eco-minded, and when I do a deep clean (fully empty and wash the Robot), I retain the clean litter. Its easy with a little planning.

Put a new liner in the waste drawer. Press EMPTY and dump the remaining (clean) litter from globe to drawer. Remove drawer and leave out for your cats to use whilst you clean the Robot. Wash the globe, wipe over bonnet and base as per the manufacturers recommendations. Reassemble Tip the contents of the tray back into the globe, place liner back in drawer, and waste tray back in Robot.

Turn on and the Robot will scoop the litter on first cycle, cleaning it, and off you go again with minimum waste and still, no scooping.

For suitable litter, if you do consider clay, look for

1. low dust
2. fast clumping
3. carbon or activated charcoal for summer odour help

Do purchase something without scent, or with carbon or activated charcoal, to absorb odours, to help with odour control in summer, if available.

There are a couple of possible solutions.

The stairs or ramp is very good at collecting litter from paws as your cats leave the Robot, as its designed with curved steps to do this job. However it does take extra room.

For litter, we do not specifically recommend any litter, as each owner needs to use what is most suitable to them, their cats and climate.

However, for tracking, I have a number of customers who have advised they use Applaws (crushed walnut shell) with success in the Robot.

It is light, so if you have any issue with the cat sensor, please ask for information on adjustment to suit.

Sorry you are having an issue with the website. If you put in your postcode, and press return or enter, you should show shipping. Tabbing through doesnt pick up the postcode!

The Litter-Robot works by a cat sensor that recognises when a cat enters, and is a weight based activation. For this to work, minimum weight is 2.25kg. For kittens, the automatic cleaning does not activate as they are too light. Some customers still purchase the Robot as they prefer to set up one system from the start. Manual cycling (semi-automatic) where you push the cycle button, still provides hands free scooping. Also, as one of the safety features, being the cycle stops when a cat enters the Robot, is also weight activated. If using with a kitten, then supervision during cycle is required (approx 2 minutes) to ensure there are no issue as the safety feature will not activate.

thank you for your consideration about delivery - good to get in place early ;o)

If you order today, it will ship next working day (Monday) from Syndey. ETA to Melbourne is next day (Tuesday), so delivery Tuesday or Wednesday more likely.

Tracking is not great, with anticipated day but thats only about 80% correct.

Your options are:

1. Delivery to home on a specified day after earliest possible delivery
2. Delivery to work (please provide company name in order and reception ok to sign)
3. Authority to leave (at your risk) if you have somewhere safe, noting is a big box !
4. Hold at the courier Dept (Border Express) and you collect when you can

For taking it home in a normal car, the Litter- Robot fits in a passenger seat, and does not criticise your driving lol!

The box and support material flat packs so you can fold and take with you too.

Please put your instructions briefly in the comments box when completing your order.

Do ask if you need further assistance!

Yes, we deliver to Sunbury.

If you are having issues with the website (ie it tells you to check for shipping), you need to put your postcode into the postcode box, and press return or enter, not tab, for the website to recognise your postcode for shipping purposes.

Our apologies for the idiosyncrasy!

For the filter, you are correct, I recommend washing to refresh. Its impregnated with carbon, so a very gentle rinse in clean water only, and sundry. Give it the sniff test (sorry, gross) and if there is odour after cleaning, consider ordering a replacement set.

https://catevolution.com.au/litter-robot-accessories/lr3_carbon_filter

How long the filter lasts depends on climate, litter and number of cats, with general recommendation 3 per year needed (we sell as 3 packs ;o). I use our premium activated carbon litter, so my filter, with 1 cat, in Sydney climate, lasts a lot longer as its not working very hard. Rough estimation is about 1 year, with a rinse or two ;o)

https://catevolution.com.au/premium-clumping-cat-litter.html

The video is pretty good, and the Robot well designed for easy cleaning. You dont need to have the globe straight when re-assembling, as it will self straighten on first cycle.

As a tip, I dont throw out my litter. I put a new liner in the waste tray, press EMPTY and put the clean litter into the liner. I then put the waste tray out for my cat to use whilst I wash the globe, and wipe the base and bonnet over with a damp cloth. I use detergent and a dustpan brush to wash the globe, hosing it and letting it dry well. An old kitchen dish brush, the stiff bristle type, is good for hard brushing the seals to remove any litter or dust. A damp, not dripping, cloth is good to go over the base and bonnet for dust and any debris removal.

When I put the Robot back together, I empty the liner back into the globe and it cycles clean on first turn on, and Im back to normal topup and press RESET for the new weight registration for the cat sensor.

For the interruption, light colour and flash rate help. If slow flashing yellow (1 per second), the cat sensor is picking up the weight change as the litter collects into the pocket, which places it more directly over the cat sensor. If you have more than 5.5-6kg in the Robot (globe and tray combined) then the Robot may think a cat is inside and stop, typically upside down. To fix. Turn off, unplug, take off bonnet. Rotate globe back to home position with litter out into globe liner. check level and if above the line on the liner, remove litter. empty the waste drawer. Press RESET once with a solid blue light showing, and the blue light will blink. press CYCLE and observe.

Note its best to only add litter to the globe when emptying the waste drawer. Adding between empty can overweight the Robot and it will stop it the weight activates the cat sensor.

Standard included warranty is 18 months, and you can extend to 3 years if you wish, with option under accessories.

We have a workshop in Rhodes NSW currently, and repair options that would usually have you back in working order in approximately 7 working days from diagnosis, if troubleshooting does not resolve the issue.

While we have not done any actual UV or sun exposure testing, the engineering department believes that the heat would present no functional risk to the unit, but the UV exposure may lead to the eventual discoloration of the plastic. Better not to be in direct sunlight if possible, as the contents of the waste drawer will also be subject to heating.

Tofu litter, Rufus & Coco Corn pellet litter, CatLux, even if clumping, are not suitable in the Robot as they are too large and too light for the sieving process. As the litter does not drop through the grate fast enough, it is dumped with the soiled litter into the waste tray. The Robot is designed for clay clumping litter, so particle size and weight are important. Some non-clay are suitable, but you are best to ask sales@catevolution.com.au if unsure.

As a tip, make sure you have your cats using suitable clay clumping litter in their manual system BEFORE introducing the Robot, as familiar litter will help them recognise the Robot is the new litter box, just a different shape, and will make transition faster and easier for all.

If you need to change, do so before the Robot comes! Buy a basic litter like Aldi or Cole/Woolies home brand, to do the change over and transition. But do it asap, so your cats have time to get comfortable. Just layer in about 3cm or 2 inches of clay clumping litter in the manual trays on top of the existing litter, to help your cats with familiarity. When you clean the tray, replace just the clay clumping litter. Again, peeing is testing, pooing is transitioned, and generally most cats if they are good with a litter tray, find the change acceptable.

You can change to a better litter once your cats are transitioned, as they generally accept one change at a time.

Yes, the App will allow remote turn on and off. For the cycle issue, please see email for troubleshooting, as turning off and on will not necessarily resolve a cycle issue.

Yes, we are very excited to finally have the Connect in Australia.

You can order on our website, with Grey and Bisque (the neutral off white colour) available for delivery now.

https://catevolution.com.au/litter-robot-3-connect.html

Please do ask if you need any further help or information.

As a tip, make sure you have your cats using suitable clay clumping litter in their manual system BEFORE introducing the Robot, as familiar litter will help them recognise the Robot is the new litter box, just a different shape, and will make the transition faster and easier for all. If you need assistance or more information, please do not hesitate to email sales@catevolution.com.au.

As a first quick check, try turning off and unplugging for 1 minute. Remove waste drawer completely. Plug in and turn on. Review. If cycling, reinsert the waste drawer to catch any droppings. Update.

It maybe your Drawer Full Indicator Sensors have failed, and I have sent an email checklist. Please check your email, and reply.

Some insight.

The pinch detectors are designed to open and stop power flow, if something gets jammed in the chute during rotation. Fast flashing yellow when this occurs.

If they get dirt or corrosion that affects the contact, power is interrupted or reduced, and the cycle stops or interrupts, with a fast flashing yellow light.

Slow flashing blue is drawer full indication, and indicators.

Note the DFI in Connect and Upgrade kit is laser, and more sensitive to when the tray fills, to stop overfill issues. You do need to keep the bag tucked into its tabs, and below top edge of the tray, as otherwise your Robot will flash blue.

If the DFI fails, you get flashing blue, even with the tray out (its a good test). Always try cancel with RESET (press once), and then re-test.

No, we cannot ship the Litter-Robot to PO Boxes, due to size. Other items ordered are usually shipped with Australia Post and can be delivered to PO Boxes.

Thank you for your email, and we certainly share your frustration with the delays in the release internationally of the Connect Robot III Open Air.

However, good news!

We have the container landed in Sydney Australia, and its currently in customs.

We are in pre-order stage, and expect to ship around the 18th of November, as long as Customs clears and we can get the stock to our warehouse quickly.

https://catevolution.com.au/lr3-connect.html

If not possible to ship on 18th, it will be shipped asap we have it into the warehouse.

Once its in stock in the warehouse, we will take off the PRE-ORDER part of the product page and it should be normal order and ship process.

We appreciate your patience as we all have been waiting for the release.

Its great to finally be getting Connected!

The 2 solid lights are easy to explain. (Blue and yellow).

If you refer to your quick reference guide, included in the purchase docs, you will see solid blue and solid yellow indicate the Robot is in sleep mode. Basically, you can set the Robot to not cycle for a block of 8 hours, which repeats nightly at the same time, so if you are a light sleeper it does not cycle whilst you sleep.

The yellow light goes out after the 8 hours, and comes on again, similar to an alarm clock setting, so its a little random looking.

Its common to accidentally turn it on, as its a function of the CYCLE button, if held down for longer than a second.

Turn it off by press and hold the CYCLE button for 3-5 seconds. If you do this whilst the yellow light is showing, the light will go out and leave a solid blue light only, indicating your Robot is back to normal waiting mode.

May I confirm that you have both solid yellow and solid blue light showing at the same time?

If you do, you will have activated sleep mode, which is a non-cycle period of 8 hours per day, repeated daily, so that light sleepers can have the cycle paused whilst they sleep.

It is easy to turn on and off.

Press and hold down for 3-5 seconds, the CYCLE button. This should deactivate for you. Its best to do this when the yellow light is showing, as you can see it turn off to know it has been deactivated.

You can also check the Quick Reference Guide here

https://catevolution.com.au/upload/Litter-Robot_III-Quick_Reference_Guide-2016.pdf

Hi David, it sounds like the Drawer Full Indicator Sensor may have failed. There is a simple checklist that I have emailed for you to work through and see if the DFI is failed, as well as the next steps for DIY replacement, if needed. Well done on the checks already conducted, and we look forward to getting you back to automatic soon.

Litter-Robot 3 Connect is still not released for Australia. We are currently expecting to have an order placed mid September, with anticipated arrival in Australia (by container) November. We may have the upgrade kits available sooner, as we are looking to have these air freighted in to make it faster. We should have firm timing in September. The extended warranty can be purchased on our website, and is $88. It extends the normal warranty of 18 months to a total of 3 years from purchase.

We currently have stock of the Litter-Robot III Open Air. However, if you are waiting for the Connect (wifi) version, we are still not able to order these yet. We anticipate ordering mid August, so arrival will be October. This is subject to actual production of the order progressing as expected. To stay up to date, register for the monthly newsletter on our website, bottom of our first page, and you will be kept up to date when ordering is available and arrival in Australia due.

We are close to having these available for Australia, with release date looking to be mid August as there have been some delays with WIFI certification and production. CONNECT (wifi enabled) will be more expensive due to the wifi circuitry. Anticipation at this stage is $1100.

The current bisque model, non-wifi, will be the same pricing $895 at this stage, but is suitable for installation of an upgrade kit to make it WIFI enabled. The upgrade kit will cost similar to purchase of the Connect version, anticipation $150-200, and should be DIY.

You can review the DIY on the manufacturers website here:

https://www.litter-robot.com/components/litter-robot-iii-connect-upgrade-kit.html

We ship from USA by container, which takes about 8-9 weeks, so eta arrival in Australia is currently October.

You can also register for our monthly newsletter at www.catevolution.com.au for updates as we get closer to getting CONNECTed ;o)

Currently, we expect to have CONNECT in Australia in September 2019.

Check the website in mid to late August for the product page as you should be able to enter your email to be notified when ordering opens.

You are also welcome to register for our monthly newsletter as updates are provided there

For the darker model, this is the Open Air, but in Grey, that was released in USA for black Friday 2018.

We are close to having these available for Australia, with order date looking to be mid year as there have been some delays with WIFI certification. The grey colour is only available as CONNECT (wifi enabled) and will be more expensive due to the wifi circuitry. Anticipation at this stage is $1000-$1100.

The WIFI is the Connect Litter-Robot III Open Air, and will be available when the Grey one is available, and will be a similar pricing. The current bisque model, non-wifi, will be the same pricing $895 at this stage, but is suitable for installation of an upgrade kit to make it WIFI enabled. The upgrade kit will cost similar to purchase of the Connect version, anticipation $150-200, and should be DIY.

You can review the DIY on the manufacturers website here:

https://www.litter-robot.com/components/litter-robot-iii-connect-upgrade-kit.html

We ship from USA by container, which takes about 8-9 weeks, so eta arrival in Australia is past mid-year.

Please let me know if you have any further questions, and if you would like to go on the wait list for this colour.

You can also register for our monthly newsletter at www.catevolution.com.au for updates as we get closer to obtaining the greys.

We are close to having these available for Australia, with order date looking to be mid year as there have been some delays with WIFI certification. CONNECT (wifi enabled) will be more expensive due to the wifi circuitry. Anticipation at this stage is $1000-$1100.

The current bisque model, non-wifi, will be the same pricing $895 at this stage, but is suitable for installation of an upgrade kit to make it WIFI enabled. The upgrade kit will cost similar to purchase of the Connect version, anticipation $150-200, and should be DIY.

You can review the DIY on the manufacturers website here:

https://www.litter-robot.com/components/litter-robot-iii-connect-upgrade-kit.html

We ship from USA by container, which takes about 8-9 weeks, so eta arrival in Australia is August at the earliest.

Please let me know if you have any further questions, and if you would like to go on the wait list for CONNECT or CONNECT UPGRADE KIT.

You can also register for our monthly newsletter at www.catevolution.com.au for updates as we get closer to getting CONNECTed ;o)

I actually started on this in my Robot, and also Coles version, as basic clay clumping litters. Both work in the Litter-Robot, although you need to leave the wait time setting at the pre-set 7 minutes. Do check if it is stony, as sometimes that is an issue (larger pebbles in the mix). Aldi clay clumping is similar, with more consistent grain size. There is no additional odour assistance in the mix, such as carbon, which helps particularly in summer conditions.

Hi Tania. The Litter-Robot is designed to come apart easily into 4 sections. Bonnet and Base have electronics, and require wiping only with damp cloth, paying particular attention to the Drawer Full Indicator covers. The Globe, which is essentially the cat litter box part, and the waste tray, can both be washed to clean. How often depends on number of cats, quality of litter used, and climate. If you would like more specific help, please email sales@catevolution.com.au with more details and we can assist further. As a general indication, for 2-3 cats, deep cleaning is recommended every couple of months. To review deep cleaning, the manufacturers video is excellent. https://www.youtube.com/watch?v=Am3-zpylNdw

The liner has been designed for Maine Coon cats, and is covered for scratching under the warranty. We have not replaced any fir scratches so far (2yrs,1000+ sales). Any liner is ok as long as large enough opening.

Hi Aleksia, definitely! Connect is very exciting, and we are waiting for its release to the Australian market, anticipation early 2019. The current version will be easily upgradable, with similar kits to the USA version expected, as well as already Connected Robots, once the Australian compliances and APPs are completed. If you would like to be informed about progress and release, register for the monthly newsletter on our website, as we are the exclusive Australian and New Zealand distributors and keep our Evolutionaries updated.

Hi Susan, the Litter-Robot III Open Air was upsized from the Litter-Robot II for Maine Coon cats, and has no upper weight limit. Each cat is different and Im not able to say if she will feel claustrophobic. However, if you wanted to do a pre-purchase test, try adding a box to your open litter box, with the side cut to allow similar opening, and internal similar height and width if possible, and see how she goes. Dimensions of the Globe (tray space) are Widest Point 38-43cm H (depending on litter level) x 50.8cm W x 50.8cm D.

The Litter-Robot has 18 month warranty, which covers parts and shipping. The repair base is currently located in Perth WA. We also offer an extended warranty which provides a total of 3 years. The design generally also allows for self repair, in which case, parts can be either provided (warranty) or purchased (non-warranty) for self install. Support and instructions are provided as well. The Litter-Robot is recommended for 2-3 cats per Robot, and anticipated longevity is 5 years. We have been contacted by owners of the earlier model, LR2, who have had their Robot approx 10 years, and we have been able to to obtain parts from the manufacturer, as the Company, AutoPets, has been established for approx 17 years (USA). If you would like more information on repair options, please email sales@catevolution.com.au.

If your cats are using their normal litter trays without issue, generally they will transition successfully. We have found a high success rate, 98-99% currently, if the cats are using a litter tray successfully. However, you do need to let them take their own time to change, as cats wont be rushed into new things. Older cats usually take longer, and may require encouragement and patience. You may find that the ramp is worth considering if they have any arthritis or stiffness. I have not tested the Aldi Crystals, but the Aldi Clay Clumping works well in the Robot. The size of crystal (and sometimes weight) will determine if it is suitable for the Robot, due to the sieving/saving process. Its best to keep the same litter, or change litter in advance of introducing the Litter-Robot, as cats dont like too many new things at once. We do provide 90 day money back guarantee if your cats do not transition, where we refund the purchase price less shipping cost to return the Robot to our warehouse in Sydney, as long as its cleaned and in good condition with original box and manuals etc.

Australian compliant power supply is provided, so no need for additional transformer.

The Robot is made of robust plastic, and is ok in the open air, but not if it will get wet. You also need to be using clumping litter, preferably clay, which is not suitable in wet conditions. If its a covered courtyard that is dry, but not enclosed, it should be ok. We have a number of customers with the Robot on covered balconies without issues. I trust this assists, and do ask if you require further.

Dear Karina, thank you for the email. The cat sensor is designed to recognise the cats weight, and not cycle whilst your cat is in occupation. Please check by pressing on the top of the globe past the bonnet. The light should go solid red. After 7minutes, the Robot should automatically cycle. Again, press on top, and see if the cycle stops and the yellow light flashes. After approx 30seconds, the Robot should continue cycling, with solid yellow light. When it finishes and has a solid blue light, press RESET button once to calibrate the cat sensor. Calibration should be done anytime the weight in the Robot changes ie when you empty the waste drawer and top up the litter, calibrate. It maybe what caused the issue on cat weight recognition. Please update via sales@catevolution.com.au. Thank you

Hi Mercy, the Litter-Robot is often purchased for the new arrival so that kittens are accustomed from an early age. However, the Robot will not work automatically as your kitten will be too light to trigger the cat sensor. Minimum weight is 2.25kg. The usual practice is to operate semi-automatically ie set it up as the normal litter tray, but push the CYCLE button to manually start the scooping cycle, when needed or noticed. When your kitten gets to sufficient weight to activate the cat sensor, the Litter-Robot will go into automatic for you. As a note, you do need to supervise when the cycle is running if your kitten is not sufficient weight, as the cycle interruption if the kitten gets into or on the Litter-Robot will also not activate if your kitten is too light. Do note the need to use clumping clay litter, and if needed to change from what the breeder has been using, its best to transition to the new litter in the usual litter tray your kitten is used to (although most kittens adapt very quickly) mixing half and half for familiarity initially. Then put the soiled contents into the Robot, and your kitten will usually get the idea quickly and easily. Cycle the litter mix once the kitten has used the Robot, as the lighter/non-clumping particles will typically be disposed of along with soiled litter. If your kitten is a very small breed, you may want to purchase a ramp to make the step up and down easier. It also helps collect litter off paws ;o) Generally, kittens find the Litter-Robot easy to adapt to.

Unfortunately, Oz pet is not suitable for use in the Litter-Robot. Ideally cly clumping litter, and some crystals, are used as particle size and weight are important in the seiving process. Oz pet wood particles are too light and too large. If you decide to try the automatic lifestyle, its best to transition your cat/s in the current manual system to new litter, and when they are ok with the new litter, introduce the Litter-Robot, as cats dont like too many new things at once. We do sell a premium clumping clay litter as well, which works really well in the Robot, is economical (we use 1kg per week with one cat, $3.25 per kilo)and has activated carbon for our hot summers, in case you would like to try that.

Depending on litter used and cat breed, generally 5-7 days. A better clumping cat litter, with less loose material being deposited in the tray, will fill slower.

Hi Christian, we have not product tested Trouble & Trix, but have clients who have been using it and tried it in the Litter-Robot. One of our other customers reported that it seemed to not work very well at clumping, and sticks/is messy. If you are looking for a good quality litter that will address odour for you too, we have available Cat Evolution Premium Clay Clumping Litter https://catevolution.com.au/premium-clumping-cat-litter.html which we find works very well in the Litter-Robot as its fast clumping, low dust, and has activated carbon which works to capture odour all the time. We also live in an apartment, and keeping the home free of a litter-box smell is very important for us. We have done a trial test with our cat Shadow (foreign black oriental) and found it is very economical as well as efficient. Its $58.30 delivered to you, as 2x 9kg bags for easy handling. The trial test with Shadow was on how long a 9 kg bag lasts. Once the litter is in the robot (approx 4kg needed for this), then a new 9kg bag, topping up twice a week (say 1 kg roughly) lasted me 2 months. Because is it is good quality, it also clumps fast, so you can set the cycle rate to the fastest setting if you wish to ;o) You could also try other clay clumping litters - our customers use Animates, and also Catsan, as well as others ;o) If you are changing litters, please do that before introducing the Litter-Robot - perhaps try the litter first and when transitioned, order the Litter-Robot. Its not recommended to introduce too many new things to your cat/s at one time.

HI Ash, the recommendation is 1 Litter-Robot for 2-3 cats. We actually have one owner with 5 cats (including 2 sphynx) and all are using 1 Litter-Robot. You just need to empty the waste drawer, top up, and deep clean when needed, more often due to more cats ;o) We have been looking into getting zip pay or similar, and are in the process of making payment options available. Anticipation is 1 month, so keep an eye out or register for our newsletter to stay updated (and keep saving). Trusting this assists!

Dear Sara, the Litter-Robot is very easy to set up. It arrives assembled. Its important you unpack with your cats around so they can enjoy and explore, while you are present to keep them comfortable and secure. You lift it out of the box, unwrap it from the bag, remove the welcome box from inside the waste drawer. The power pack in the welcome pack is plugged into the power point, and into the back of the unit, and you turn on the power, then the on button (top). It will cycle once, and then stop back in place with a solid blue light. It comes with a litter bag in place and a spare, to get you started. You do need to supply your own litter, and we recommend you use what your cats are used to, as cats dont like too many changes at once. Once it has cycled, you need to turn it off, move it to the position where your old litter tray was, and put the old litter tray nearby. Put your cats usual (clumping clay) litter in the robot, just under the fill line, and LEAVE IT TURNED OFF so your cats can have time to explore and enter without any cycling. You also need to stop cleaning the old litter tray. Cats generally transition over a few days, and we send information to assist. Once they are using it, you can cycle manually. When they are using it regularly, you can turn it on, and remove the old tray. Our cat took about 4 days to transition. If you need assistance, we are available at customer support on 1300 350 635 ;o) We do not however provide actual service to set up, as we are not in Melbourne. But its easy. Yes, delivery to Melbourne (metro) is included in the price ;o)

Thank you for your email. You don't need to empty out the litter unless you need to do a deep clean (wash the globe). With 1 cat, I do mine every 2-3 months in summer, and 4-6 months in winter. I only do a deep clean when I feel the globe needs it. I have a boy cat

If the Aldi litter is clay clumping, it should be suitable for the litter-robot, although we have not tested the product ourselves. The main requirements are that the particle size be small enough to fit through the sieve mesh, and that it has sufficient weight to it. A good comparison is the home brand clay clumping litter from Coles or Woolies, which we have trialled in the Litter-Robot with quite satisfactory results. Generally clay clumping, and some crystals, are ok, but wood and paper, corn and tofu are not (too large and too light).

If your Litter-Robot Open Air is not registering your cat, you may need to fine tune the cat sensor. Its recommended to do from time to time, particularly when adding or topping up more litter, and if you change the litter, or do a deep clean/empty the litter and re-fill. Its really easy to fine tune. The sensor is actually located at the back of the unit, on the floor. So its important to have the Litter-Robot on a flat, preferably hard surface like tile or wood or similar, rather than carpet. If it is on carpet, you are best to put a large non-slip tile or board under it to give it a good surface to sit on (just like a set of scales for people). This allows the sensor 'foot' to contact the floor well. The sensor weighs the whole unit, so it will add up what is in the waste drawer as well as in the globe. The process is: Empty the waste drawer (put in a new liner) Top up litter to the usual level - just under the line marking on the inside bottom of the globe when using Cat Evolution Premium Clumping Cat Litter With a solid blue light showing, push RESET button on the front panel once. (it will blink briefly once) You should now be good to go ;o) I usually reset the cat sensor from time to time, typically when I am changing the old waste tray liner for a new one, and topping up the litter. It makes sure the Litter-Robot has the base weight calculated ok, so that your cats weight then triggers the automatic cycle. If you want to check the sensor is working, you can test by pushing down either on the litter bed (like a cat) or on top of the globe front. If the light on the control panel changes from blue to solid red when you take your hand off, the cat sensor is working. Red is good - it means the Litter-Robot has registered the use, and is counting down to cycle. A great cheat sheet is the Quick Reference Guide: https://catevolution.com.au/image/catalog/documents/Litter_Robot_Quick_Reference_Guide.pdf Do note that your cat does need a minimum weight of 2.25 kg, but there is no upper limit for the Litter-Robot (size matters ;o) The blinking blue light is most often related to having the bag edge sitting up above the edge of the waste tray - the sensors are located in the base, where the chute drops the soiled waste through, above the tray itself. Do make sure when you put a new liner in, to have the left and right tucked down into the tabs provided for this purpose. Having the liner tight along left and right side will also help stop litter escaping into the tray itself. The Drawer Full sensors are located left and right at the chute, with a clear cover over the circuit board. If you take off the globe and check the left side one, as it gets most of the soiled waste dropping past it, it may have some debris on it which will make the sensor think the tray is full. Give it a gentle wipe with a baby wipe or damp cloth (the cover only) and it should fix the issue.

Hi Roz. The Litter-Robot is designed to use any clumping litter that has sufficient weight and granular size. Crystals should be fine as they are similar weight to clay based litter types. Some of our customers use crystals

Dear Kathleen, thank you for the question. As long as your kitten is old enough to use clumping litter, he/she will be able to use the Litter-Robot ( very young kittens have wet noses which are not good with clumping litter, but they would normally still be with their mother if that young). I would suggest you check with the breeder if you are not sure. We do normally have ramps available but are out of stock at the moment. Anticipated March for the next availability. The ramp provides a staircase style access, and also helps collect any litter that maybe on paws when exiting. The normal step and mat provide access for most small cats, but if you have very small kittens the ramp maybe necessary.

Have you seen where the sensor is? There is a green board with electronics, and a clear cover, located either side of the chute in the base. There maybe some residue, typically on left side, so check the cover is clean (a light wipe will do, keeping clear of the electronics under the panel). You do need to take off the globe to see the base. If the panel is clean, it maybe that the Unit needs a re-set from the journey, as unboxing and turning on, and experimenting with the light buttons etc, can put things out of sync. Have a look at this link to help: https://www.litter-robot.com/blog/2016/10/18/litter-robot-open-air-troubleshooting/ Have you had the Unit apart yet? Its easy, and quite impressive. The above link will walk you through the process, which you need to know for the deep cleaning of the globe when needed. It should help with the drawer sensor, which if there is nothing on the cover, may just need the reset at this time. See how you go - if you need any help, just ask or if you prefer, call 1300 635 350. Trusting this assists and that you are enjoying the new litter box lifestyle!

The litter-robot is relatively quiet, similar to a dishwasher or air conditioner humming. However, if you are a light sleeper, you can activate an 8 hour lock out period nightly, so it does not cycle while you are sleeping. You may still be able to hear your cat scratching, as the litter is in the machine, but it's also mostly enclosed, which keeps the litter spread, and the noise of digging, relatively contained compared to an open litter tray.

HI Ashleigh, the Litter-Robot does not have an upper weight limit, so whether or not the Litter-Robot will be comfortable for a large or heavy cat is up to the individual. As long as the cat can enter the globe and turn around inside it comfortably, it doesn't matter how much it weighs. The Litter-Robot Open Air was made with larger cats in mind. It has a larger entryway and expanded litter bed area to accommodate larger cats, such as Maine Coons. Your Ragdoll should be fine - some of our other Litter-Robot lifestylers have Ragdolls as well.

Thank you Sheldon, great to hear all is working well!

Dear Sheldon, there could be a couple of things around both issues. I suspect the cat sensor needs resetting, and suggest you try the following: 1. Press the ‘Cycle' button. The unit should cycle and return Home with a solid blue light. 2. Reset by quickly pressing the ‘Reset’ button. This function resets the Cat Sensor baseline weight when pressed while the unit is at Home with a solid blue light. 3. Test by applying pressure the unit ie put your hand in and press as if you are your cat. 4. If the red light turns on after applying excessive pressure, skip to our TIPS section below and ensure your unit is not being desensitized. 5. If the red light did not activate, please review the tips below and contact us for further troubleshooting. TIPS: ‐ The unit should be completely free‐standing on a hard surface with no rugs, carpets, or items underneath it. A flat board is encouraged if you are placing the unit on carpeting. ‐ Press 'Reset' while the unit is at Home position with a solid blue light after adding litter and removing waste from the unit. ‐ Do not allow the unit to have items rest on it or be pushed against a wall. ‐ Using 4-4.5kg of clay clumping (standard weight) litter, works best. Alternative/lightweight litter that does not weigh as much as clay when filled to the fill line, may cause trouble triggering the sensor ‐ For safety, cats under 2.25kg may not trigger the unit. Manually cycle the unit until your cat reaches a safe weight of 2.25+kg You can also have a look at the Litter-Robot.com instructions. I do find the cheat sheet more helpful for the cat sensor than the manual ;o) We have also had some reports on the sensor showing full, and suggest you try the following to see if it fixes the issue, as other clients have found it clears (particularly if you disassemble the machine): From the Manufacturer: three things that will cause the blue light to flash and their respective solutions: 1. The drawer would be full or something is obstructing the liner - move obstruction out of the way, adjust unit 2. Software in the system needs to be rebooted - which would mean that you need to unplug the unit from the back of the unit for a few seconds 3. DFI hardware failure - the board has gone bad - this is not likely as you have the new hardware, but possible. If so, we would replace the board. From our experience/clients: 1. The chute does drop to the left side first based on rotation. If you disassemble (take off bonnet, globe (you dont need to empty litter but dont spill it ;o)) to the point of seeing the base, look to the left side as you face the unit from the front. The waste full sensors are located as small green circuit boards under clear plastic covers. check the covers are clean (particularly left side). if not, wipe over - damp cloth not water. this should deal with obstruction issues if the drawer is empty. 2. reassemble. As disassemble required you to turn off, you will have re-booted in the process ;o) 3. Hardware, advise us (if other tries fail). We do have some videos on Youtube to help: https://www.youtube.com/channel/UCzsxoIiOTY1LspOW7oHLtaQ The manufacturers have provided an update on troubleshooting for your viewing here: https://www.litter-robot.com/blog/2016/10/18/litter-robot-open-air-troubleshooting/ If you are still having problems, please advise asap, as we do of course cover 18 months warranty, and if a sensor happens to be faulty, we can send you replacement so you can keep using in the interim (they are fairly easily replaceable by design). Glad to hear you love the Litter-Robot, as we have found its quite a life changer for cat ownership!

Hi Anne, thank you for the email. I have not used Max Cat Litter, but understand its made from milled rice hulls. It maybe a little light for the Litter-Robot but I would suggest try it and see how you go. It needs to be clumping, as that is how the robot works to separate the clean litter from soiled in the self cleaning process. Its best to use the same litter initially if you can, so your cat transitions without too many changes at once (see the tips). If its a little light (I suspect it maybe), you will find clumping clay litter is a good weight for the litter-robot. Note that clay litter can also be disposed of on the garden. You will find one of the great benefits of the Litter-Robot is that it will reduce your use of litter dramatically, as you top up rather than throw out, only disposing of the soiled clumps. Its best to dispose of the filled bag in the same manner as you do your kitchen bin waste, as its concentrated waste rather than lots of unused litter.

Dear Alison, the Litter-Robot is designed to replace a cats litter tray, catering for urine and excrement. It does require clumping litter due to the sifting process. From your question regarding runny stools, I would expect the quality of the clumping litter will have the main impact on suitability. We suggest you consider ordering some of the Cat Evolution Premium Clumping Cat Litter, as an initial test, and see how well the litter performs on clumping and odour. If you are satisfied with the results of the litter, you should find the Litter-Robot very suitable in improving your current litter tray lifestyle.

The Litter-Robot III is designed specifically for indoor use. While the product is robustly constructed and could be used in a covered outdoor area, it is not designed or suitable for uncovered outdoor areas.