I fitted the sensors and it went back to full operation. Just wanted to thank you.

It was a quick and accurate diagnostic. You certainly know your product like the back of your hand.

We and our cats couldn’t be happier to have our robot back

You guys deserve ten stars !

Thanks Mary, our older Litter Robot is back up and running! After trouble shooting and watching you-tube videos along with Litter Robot online support we identified the part that we needed to replace. The part was swiftly sent out to us (along with a detailed set of instructions on how replace). Now humans and cats are now happily enjoying our Litter Robot again and probably need to order another one... 5 stars for service!

Repair went well and it’s back home doing it’s job. It’s the best thing ever!!!

Just to say robot has just arrived and I was here at my daughters house.
Also thank you for such an efficient and helpful service you provide its been a real pleasure dealing with you.
Now the fun begins!!

The Litter Robot has arrived and has been a huge success so far - all three of the cats are using it, and my young boy (Oliver, now 2 years old) has started becoming VERY curious when the Robot runs its cleaning cycle.

Thanks so much for all your help in getting the Robot to me so quickly, it already feels like a life changer!! :)

Confirming the parts arrived today and we have successfully managed to replace the DFI sensors and pinch detectors and the robot is working perfectly :-)

I have to say you have been absolutely exceptional with all your instructions and the level of service you provide is top notch, you certainly made a stressful situation a lot less stressful and my cats are very happy to have their robot back up and running. Anyone who purchases the robot can rest assured that the product is not only fantastic and a great investment but to have the assurance that the customer service is awesome should anything ever go wrong. Thank you again

Absolutely 5 stars all the way!

It’s sure great not to have to scoop again and absolutely confident should we ever need to replace anything again to self install

The Litter Robot has arrived and has been a huge success so far - all three of the cats are using it, and my young boy (Oliver, now 2 years old) has started becoming VERY curious when the Robot runs its cleaning cycle.

Thanks so much for all your help in getting the Robot to me so quickly, it already feels like a life changer!! :)