faq-robot-connect

do you have a contact number where we can call

Apologies for not being able to pick up when you called earlier today, as I was cat napping (on Western Australia time currently when not in Tauranga).

Great to speak with you, and thank you for your order!

PS emails are excellent as I work cat hours including weekends, and may be cat napping, but will always reply or return call (if there is a number) meow!

Mary & Pixel

Sales & Customer Support

09 889 0983

sales@catevolution.co.nz

Do the robots come with AUS power plug? Thanks

Yes, we have Australia compliant power plugs, not USA ones ;o)

Hi. Do the cat robots have the correct Australian plug? Or do you have to use an adaptor?

Thanks

yes, we have Australia compliant power plugs, not USA ones ;o) No adapter needed!

Hi, just wondering if this unit will fit a very large cat? i.e. a Maine Coon

Thanks!

The LR3 is actually larger by design, to fit Maine Coon and Ragdoll cats, as most automatic units are too small.

The dimensions are on the website under specifications.

Fully assembled 74.93cm H x 61.60cm W x 68.58cm D
Waste Drawer 12.7cm H x 31.75cm W x 40.64cm D
Oval Entry 39.37cm H x 26.04cm W
Litter Bed at Maximum Fill 35.56cm across
Inside Globe Widest Point 38-43cm H (depending on litter level) x 50.8cm W x 50.8cm D
Weight 10.89kg
Shipped 81.28cm H x 58.42cm W x 58.42cm D. 12.7kg

Big cats enter, turn and have paws on the entry lip and heads out, in the Open Air.

As a tip, ensure you are using suitable clay clumping litter before introducing the Litter-Robot to make transition easier.

I own the connect version ive used around 3 different clumping litters for it but everytime the pee will clump and stick to the base of the robot and while it cycles it does not come off. Is there anything i can do about this? Im having to manually scrap it off and its not pleasant at all.

There is a huge variety in litters available. The key to good litter for the Robot is fast clumping, low dust, and if possible, carbon or activated charcoal for odour help. For setting, if you are getting muddy streaks and unset litter when cycling, you may need to change the wait time or clumping time to allow longer for your chosen litter to set. Press and hold the EMPTY button for 3-5 seconds until one of the lights starts to flash. Blue is 3 minutes, yellow 7 minutes, red 15 minutes. Change by pressing RESET to toggle through the colour until you have the one longer than current setting, if you need more time to clump up. Press and hold EMPTY button for 3-5 seconds to save (light stops flashing).

If the issue is because your cats pee is going through the litter and pooling on the liner, without being absorbed by the litter, then you most likely need faster clumping/more absorbent litter. However, if you are living in a high humidity climate, then you may have setting issues due to the moisture in the air as well as your cats additions, and a mix with something courser to help keep some structure maybe needed.

For an alternative to clay litter, Applaws crush walnut shell is used by some customers. If you have a light cat, the cat sensor may need adjustment (just ask).

I am trying to ascertain how much noise it makes ? Is there anywhere I can see a demo?

The Robot makes the equivalent noise to a quiet dishwasher, when actually cycling, for approx 2 minutes. There is no noise when not cycling, as the motor is not turning.

There is also a sleep function, so that you can lock out the Robot for 8 hours per day, non-cycling, for light sleepers. The non-cycle period repeats at the same time daily, until you cancel it.

The Litter-Robot is designed for indoor use, in small living spaces such as apartments. We have had ours in the lounge room and also in our bathroom opposite our kitchen, and both areas were and are not disruptive, as long as the space is available and a power point.

I have changed the bag and after watching the video have done it properly, but everytime the machine cycles the blue light flashes and the app tells me its full, I wouldn’t say everytime it cycles but its 90% of the time. It didn’t do it when the first bag was in but since its been changed. I’ve looked at how the bag is placed and its rolled down and tight as it can be around the edges. I keep resetting it each time it does it as its definitely not full. Any advice or comments would be great.

Please ensure that the bag is folded over and secured with the tabs and is not "sticking up" anywhere.

Please also ensure that there is no dust or debris on or inside the DFI lens that could be tripping the laser. The lens is easy to clean with a dry ear bud, gently wiping any dust off the black lens that is located within the half circle cut out in the cover. The DFI is located within the base cavity, and can be accessed by removing the waste tray and looking up to the right inside the cavity. It is a green board, under a clear cover with a half circle cut out. It can also be seen and accessed more easily with the Robot dismantled for deep cleaning. You can test by taking the tray out and pressing reset, and cycle, with a non-used litter bed so there is nothing to dump out. If you get litter scatter, vacuum before replacing the tray when finished. When finished cycle, if you have a solid blue light, then the issue is tray install, not DFI dust. If its still flashing, it will be dust. Please provide a photo of the lens, for review.

NOTE For a fast check on if the flashing blue light/full drawer notice is dust related, you can easy access the lens by taking out the waste drawer, and (using your phone torch or a real torch) locate the lens right side under top of base. Give the black part in the middle of the half circle cut out cover, a gentle but thorough wipe over with a cotton bud (dry) and see if that addresses the issue. No need to turn off the Robot to do this.

Press RESET to clear the flashing blue light when you have done the clean, then put in the waste drawer and press CYCLE to test.

If its solid blue when complete, it would appear dust is the issue.

If its still flashing blue, it maybe the tray or a fault. Please get in touch at sales@catevolution.com.au

I'm having issues with the "drawer is full" blue flashing light. Using both alternative bags and the preferred bags for the litter robot.

Given it's always flashing blue, I generally have to notice it and press reset for it to go back to normal functioning, but this is getting really irritating.

Please ensure that the bag is folded over and secured with the tabs and is not "sticking up" anywhere.

You can test by taking the tray out and pressing reset, and cycle, with a non-used litter bed so there is nothing to dump out. If you get litter scatter, vacuum before replacing the tray when finished. When finished cycle, if you have a solid blue light, then the issue is tray install, not DFI dust. If its still flashing, it will most likely be dust. Please provide a photo of the lens, for review, to sales@catevolution.com.au

If that does not solve the issue, and you are confident you have fully cleaned the lens, please attempt recalibration of the DFI. To recalibrate, first remove the waste drawer liner and any waste and ensure the DFI Lens is clear of dust and debris. Then press and hold "Reset" for about 6 seconds until the light blinks, when it does, release the "Reset" button. This should recalibrate the DFI.

Why does my blue light flash on my Connect Litter-Robot when my tray is not full?

Please ensure that the bag is folded over and secured with the tabs and is not "sticking up" anywhere. Please also ensure that there is no dust or debris on or inside the DFI lens that could be tripping the laser. The lens is easy to clean with a dry ear bud, gently wiping any dust off the black lens that is located within the half circle cut out in the cover. The DFI is located within the base cavity, and can be accessed by removing the waste tray and looking up to the right inside the cavity. It is a green board, under a clear cover. It can also be seen and accessed more easily with the Robot dismantled for deep cleaning.

If that does not solve the issue, please attempt recalibration of the DFI. To recalibrate, first remove the waste drawer liner and any waste and ensure the DFI Lens is clear of dust and debris. Then press and hold "Reset" for about 6 seconds until the light blinks, when it does, release the "Reset" button. This should recalibrate the DFI.

Can more than one person in the house have the Litter-Robot Connected to their phone?

Anyone can log in to the Litter-Robot with the same email and password (no onboarding required once its been completed the first time). Download the App and login. Customers can only have 1 email/password login for each Litter-Robot. If you have more than 1 Litter-Robot in the home, you can add them to the same email and password (onboarding required for each Litter-Robot).

I have travelled from my home and it seems my Litter Robot Connect has gone offline. It was working fine before I left and I have been told that it is still cycling as normal in my absence. Is there anything I can do to fix it from my end or do I need someone at home to do something? Although there are other people at home, they are not too familiar with the operation of the Litter Robot and I want to be getting the notifications for when it cycles or if there are any issues.

Ask someone at home to perform a power cycle. Review if app connected again. (successful!!)

If not, check the following.

Is the Litter-Robot is too far from the router and not in range of the wifi?

A few items to consider:

1)If it's in the basement - customer may want to get a WiFi extender for the basement area

2)Brick walls will block the WiFi Signal

3)Sometimes the difference of the room door open or closed can also result in poor signal strength.

Please note that even though the Litter-Robot says offline, it's still functioning, just not reporting to the App during this period.

If needed, the following may also assist, if there has been an App update.

While in the App, press log out.

Delete the app from their phone.

Power down phone.

Power phone back up and download App with updates.

Do you ship to PO Boxes?

No, we cannot ship the Litter-Robot to PO Boxes, due to size. Other items ordered are usually shipped with Australia Post and can be delivered to PO Boxes.

What if I already own a Litter-Robot 3? Can I upgrade my Litter-Robot?

Yes. You can make your Litter-Robot 3 compatible with the app by purchasing the Litter-Robot Connect Base or installing the Litter-Robot Connect Upgrade Kit. Contact sales@catevolution.com.au for more information if you cant see the items on the website under accessories.

Is the Litter-Robot compatible with IFTTT and other third-party home automation systems?

Yes! You can connect your Litter-Robot to 650+ relevant smart home products using the free and easy platform IFTTT. Learn more here.

Can everyone in the family use the app?

Yes. If others in your household want to use the app, they can simply download the app to their device and log in with the same account.

Can I connect the app to multiple Litter-Robot units?

Yes. You can onboard multiple WiFi-enabled Litter-Robot units to the same app.

Can I use the app with both iOS and Android?

The Connect app is compatible with Apple mobile devices with iOS 9.0 or greater and Android devices 6.0 or greater. Both the iOS app and the Android app is currently available to download.

What is the difference between the Litter-Robot 3 and the Litter-Robot 3 Connect?

Both Litter-Robots have the same patented sifting system and free you from the chore of litter box scooping. The Litter-Robot 3 Connect is WiFi-enabled, which allows you to use the app to monitor and control your Litter-Robot from wherever you are. In both cases, you still have to empty the waste drawer about once per week per cat—but with Connect, you'll know exactly when the Litter-Robot needs your attention via a push notification from the app.

When will the Connect ship (as it is saying pre-order)

We have them in Australia, and they should arrive at the warehouse Wednesday, and with any luck, ship Thursday or Friday this week.

You may find the following information helpful (noting the date change).

Pre-order is available for you to secure your exciting new WIFI enabled Litter-Robot, so pounce here

https://catevolution.com.au/lr3-connect.html

Do please note that this is pre-order. Whilst CONNECT has landed, it is still in process and not expected to arrive in the warehouse for shipping until 18 November. We will do our best to meet this date, but purrlease continue to be patient, its not long meow!

While you wait, please review and download the APP for your device:

You can review the APP here:

https://www.litterrobot.com/the-app.html

Installation links:

APPLE

https://apps.apple.com/us/app/litter-robot-connect/id1240404534

ANDROID

https://play.google.com/store/apps/details?id=com.autopets.whiskers.android&hl=en_US

s a tip, make sure you have your cats using suitable clay clumping litter in their manual system BEFORE introducing the Robot, as familiar litter will help them recognise the Robot is the new litter box, just a different shape, and will make the transition faster and easier for all. If you need assistance or more information, please do not hesitate to email sales@catevolution.com.au.

Hi, when will you have the connect upgrade kit available for purchase? I’m going away early December and would love to have it before then. Thanks!

We have upgrade kits coming in on the container with the new CONNECT, and we expect them to be $210. Installation is now a new power supply, main circuit board, and DFI (laser). We will have the webpage up shortly, but email requests to sales@catevolution.com.au can be addressed in the interim, and thank you for your patience!

Following is some further information for your review.