Cat Evolution
Litter-Robot Connect: Why does my Connect app say successful onboard, but the LR3 appears disconnected?

Knowledge Base

Litter-Robot Connect: Why does my Connect app say successful onboard, but the LR3 appears disconnected?

First:

  • Make sure your home WiFi is on and working.
  • Make sure your home internet is working.
  • Make sure your device has a cellular or wireless connection to the internet.

If the above does not work:

  1. Unplug the unit for at least 5 minutes (disconnect the backup battery if one is installed).
  2. Completely close the Litter-Robot app.
  3. After 5 minutes, plug the unit in and allow it to cycle until the blue “ready” status lights up.
  4. Open the app and check for a connection.

 

If you still have connection issues, please note the error information including screen captures if possible, and describe what was tried, and contact Customer Support via a ticket for further assistance.

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