Cat Evolution
Litter-Robot Connect: I cannot onboard the Connect app

Knowledge Base

Litter-Robot Connect: I cannot onboard the Connect app

Tips for onboarding the Connect app for the first time:

  • The WiFi hotspot mode (blue power light) must remain on during this entire process. If it turns off before you have successfully onboarded, you must restart the onboarding process.
  • Your home router must have a working internet connection. (If there is no internet connection, the Litter-Robot cannot access the servers.)

Try onboarding again:

If your app saved your Litter-Robot, please make sure you delete it by going to “Remote” and clicking “Delete my Litter-Robot” before beginning.

 

Now follow these steps:

  1. Reboot your router.
  2. Completely close the Litter-Robot app.
  3. While the unit is at the Home position with the solid blue light, unplug your unit from the base, not the wall.
  4. Wait 15 seconds, plug it back in, and allow it to cycle until the solid blue light comes on (“Ready” status).
  5. Open the app and follow the steps.

 

Please make sure you complete the process within 5 minutes.

Also, please make sure your WiFi password has no slashes, periods, or spaces. (/ \. )

 

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