Repair went well and it’s back home doing it’s job. It’s the best thing ever!!!
Thanks Mary, our older Litter Robot is back up and running! After trouble shooting and watching you-tube videos along with Litter Robot online support we identified the part that we needed to replace. The part was swiftly sent out to us (along with a detailed set of instructions on how replace). Now humans and cats are now happily enjoying our Litter Robot again and probably need to order another one... 5 stars for service!
I fitted the sensors and it went back to full operation. Just wanted to thank you.
It was a quick and accurate diagnostic. You certainly know your product like the back of your hand.
We and our cats couldn’t be happier to have our robot back
You guys deserve ten stars !
The replacement cat sensor boards arrived yesterday thank you. My husband and I installed them last night and success! The litter robot is working again and my cat's gave me lots of love this morning. Thank you so much for your help and can't believe how clever you are at finding the fault from just a description of what is happening. You are the best. Definitely a five star rating on the speed of the parts arriving and all your information friendly conversation and knowledge and instructions being sent through.
We received and installed the parts, and the robot is working perfectly! Thanks for your prompt service and excellent instructions ????