Yahoo - we seem to be all fixed - so very relieved, managed the replacement fine, scooping abolished once again.
The YouTube clip made it really straightforward. 5 stars not at all appropriate. 6 or 7 stars would be a better reflection. I am a failed fosterer - I used to have many litter trays on the go, no we just have the litterbot, with two trays in storage for any quarantine/isolation requirements.
Just to say robot has just arrived and I was here at my daughters house.
Also thank you for such an efficient and helpful service you provide its been a real pleasure dealing with you.
Now the fun begins!!
Repair went well and it’s back home doing it’s job. It’s the best thing ever!!!
Thanks Mary, our older Litter Robot is back up and running! After trouble shooting and watching you-tube videos along with Litter Robot online support we identified the part that we needed to replace. The part was swiftly sent out to us (along with a detailed set of instructions on how replace). Now humans and cats are now happily enjoying our Litter Robot again and probably need to order another one... 5 stars for service!
I fitted the sensors and it went back to full operation. Just wanted to thank you.
It was a quick and accurate diagnostic. You certainly know your product like the back of your hand.
We and our cats couldn’t be happier to have our robot back
You guys deserve ten stars !